Privacy Policy

In this Privacy Policy, ‘us’ ‘we’ or ‘our’ means Rachel Mounsey Pty Ltd (ABN 62 642 892 206 ).

We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose your personal information. Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. You should review our Privacy Policy carefully, and immediately cease accessing or using our website if you do not agree to these our Privacy Policy.

We may change our Privacy Policy from time-to-time by publishing changes to it on our website. All changes are effective immediately upon posting. Your continued use of the website following posting of the revised Privacy Policy means that you accept and agree to the changes. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

1. What personal information do we collect?

We may collect the following types of personal information:

a. identification and contact data: name, age or date of birth, gender, title, mailing or street address, email address, telephone number, username and other demographic information;

b. financial information: credit card details, account details, payment information;

c. IT information: your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address, cookie data and standard web log information;

d. details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;

e. any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website or online presence or through other websites or accounts from which you permit us to collect information, including information you provide to us through filling out forms on our website, customer surveys, entering queries into our search feature, providing comments or other feedback and via social media; or

f. any other personal information that may be required in order to facilitate your dealings with us.

2. How do we collect personal information?

We may collect these types of personal information either directly from you, or from third parties.

We may collect this information when you:

a. register on our website, download resources from our website and/or purchase products or services from us;

b. communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites; or

c. interact with our sites, services, content and advertising.

If you are outside the European Union and opt to receive any free resources, participate in any free training programs, register for a webinar, live event or seminar, or purchase any products or services sold by us on our website, we will automatically enroll you to receive our free email newsletter. If you are in the European Union and opt to receive any of these items, we will only enroll you to receive our free email newsletter if you affirmatively consent to it. If you do not wish to receive our newsletter, you can unsubscribe at any time by using the opt-out facilities provided (e.g. an unsubscribe link) or contacting us at info@rachelmounsey.com.

3. Why do we collect, use and disclose personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

a. to enable you to access and use our website, online courses and any other products and services we may offer from time-to-time;

b. to operate, protect, improve and optimise our website, online courses and any other products and services, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;

c. to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;

d. to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;

e. to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners; and

f. to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.

We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights, so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

4. Do we use your personal information for direct marketing?

We and/or our carefully selected business partners may send you direct marketing communications and information about our products and services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. We may receive a commission from our business partners for doing so. You may opt-out of receiving marketing materials from us by using the opt-out facilities provided (e.g. an unsubscribe link) or contacting us at info@rachelmounsey.com.

5. To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this Privacy Policy to:

a. our subsidiaries, affiliates, employees, consultants, professional advisers, dealers and agents;

b. third party suppliers and service providers (including providers for the operation of our websites and/or our business, or in connection with providing our products and services to you or when seeking to enforce our Terms or any other agreement between you and us);

c. payment systems operators (e.g. merchants receiving card payments);

d. our existing or potential agents, business partners or partners;

e. our sponsors or promoters of any competition that we conduct via our services;

f. anyone to whom our assets or businesses (or any part of them) are transferred;

g. specific third parties authorised by you to receive information held by us; and/or

h. other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

6. Disclosure of personal information outside Australia

We may disclose personal information outside of Australia to third party suppliers and cloud providers located in the United States.

When you provide your personal information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.

7. Cookies and other tracking information

We may collect personal information about you when you use and access our website. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We may also use ‘cookies’ or other similar tracking technologies on our website (like web beacons and social media pixels), that help us track your website and social media usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser, but our website may not work as intended for you if you do so.

Some content or applications on our website is provided by third party vendors, including Google Analytics, advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies alone or in conjunction with other tracking technologies to collect information about you when you use our website. The information they collect may include personal information, which they may use to provide you with interest-based advertising or other targeted content. More information on how Google uses this data is available at: www.google.com/policies/privacy/partners. By accessing our website you consent to the collection and use of your information by these third parties. We do not control these third parties tracking technologies, or how they are used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

8. Security

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. This includes using standard security protocols and working only with reputable third party vendors. However, we cannot guarantee the security of your personal information. In particular, email is not recognised as a secure medium of communication. Credit card information and other sensitive information is never transmitted by us via email.

9. Links to Third Party Sites

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

10. GDPR Rights

If you are within the European Union, you are entitled to certain information and have rights under the General Data Protection Regulation (EU) 2016/679 (GDPR). Those rights include:

a. to the extent that you have provided consent to us processing your personal data, you have the right to withdraw that consent at any time, without effecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of that consent;

b. the right to request access to your data that we store, and to either rectify or erase your personal data;

c. the right to object to the processing of your data and to the portability of your data, and to seek restrictions on the processing of your data;

d. the right to lodge a complaint with an authority that has jurisdiction over issues related to GDPR.

We will retain any information you choose to provide us until the earlier of: (i) you asking us to delete the information; (ii) our decision to cease using our existing data providers; or (iii) we decide that the value in retaining the data is outweighed by the costs of retaining it.

We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.

11. Contact Us

You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

Our website is not intended for children under 13 years of age and we do not knowingly collect any personal information from children. If you are under 13, you should not use our website or provide any personal information to us. If we learn that we have collected or received personal information from a child under 13, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us.

If you think we have breached the Privacy Act or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact our Privacy Officer at info@rachelmounsey.com.

Effective: 25 July 2020